Important Information for Book Week 2026:
With Book Week just around the corner, we're gearing up for one of our busiest times of the year!
To help ensure every order is processed as efficiently and fairly as possible, we'd like to share some important information for this busy period.
Order Processing
All orders are processed on a first in, first served basis.
We completely understand that everyone would like to receive their order as early as possible. However, to ensure fairness for all customers, we're unable to move orders ahead in the dispatch queue or prioritise individual dispatch requests.
Order Cancellations & Amendments
Our supplier works quickly to pick, pack and dispatch orders, so once an order has been submitted, it is considered final.
Unfortunately, we cannot cancel, amend or modify orders after they have been placed. Before completing your purchase, please take a moment to double-check:
- Products selected
- Quantities
- Delivery address
- Payment details
Requests to cancel, amend or prioritise orders cannot be actioned.
Thank you for your understanding and cooperation. These processes help us keep orders flowing smoothly and ensure everyone receives the best possible service during our busiest season.
We appreciate your support and look forward to helping make your Book Week a great success!
When can I expect to receive my delivery?
Our express shipping option is Super-fast! We aim to have next day delivery for nearly all metropolitan locations within Australia, except WA and NT, which may take 2-3 days. Whilst we cannot guarantee next day delivery, depending on where you live, if you place your order before 1pm AEST Monday to Friday, we will dispatch via our service provider StarTrack that same day. All orders are dispatched from our warehouse in Melbourne. Please note, large orders (5 items or more), fragile items (such as NECA collectibles) and bulky items (such as brooms, wall breakers and weapons) may also take an extra day or two for dispatch and delivery.
Please note: 1pm same day dispatch excludes Public Holidays, August and October.
Do you operate on weekends?
If you place your order on Friday after 1pm or on the weekend, your parcel will be picked and packed on Monday morning. It is also important to note, that we do no operate or deliver on national or Victorian public holidays.
Do you deliver on weekends?
Deliveries are made by Startrack Express, who deliver from Monday to Friday 8am to 6pm (excluding Public Holidays). In some instances (e.g. around Christmas) they may deliver outside of these hours, including on weekends. Unfortunately, we have no control over their schedule.
What are the shipping costs?
Standard shipping is just $13.95 but if you spend $150 or more in one transaction, we offer FREE shipping, anywhere in Australia.
Express shipping is available on most items at a cost of $17.50.
Large and bulky NECA items and boxed Collector's Edition costumes may incur extra freight charges. These are calculated at checkout based on the delivery location.
Do you ship overseas?
No, unfortunately we only operate within Australia.
Can I track my delivery?
You sure can. Once your order is placed, you will receive an email confirmation, containing the order number and tracking details. Tracking is available through StarTrack’s website in the link below:
StarTrack Express Tracking Service
Can I change the delivery address or re-direct after postage?
Good question but unfortunately not. Please take care in ensuring you have entered the correct address, and that any delivery instructions are included at the check-out before completing placing order.
Do you ship to PO Boxes?
Yes, we now provide standard speed delivery to PO Boxes.
Please note: we currently ship express orders via Startrack Express. For express delivery, please take care in ensuring you have entered the correct street address, not a PO Box and that any delivery instructions are included at the check-out.
Can I collect my order personally?
Sorry but we do not have this facility for general safety and systems control. But rest assured we will do our best to get your order out and ready for you to have FUN in – as soon as possible.