FAQS - Frequently Asked Questions
Who is Costume Super Centre?
Based in Melbourne, Costume Super Centre is an Australian run business,
established in 2016 and operated by a friendly Team who have a great sense of fun and imagination! In this time our business has quickly grown to become one of Australia’s Largest Online Costume Retailers.
Are your costumes legit?
Yes! Our licensed costumes are 100% Authentic and Official. We also work closely with several suppliers to ensure our non-licensed costumes are of the highest quality.
Do you hire or sell costumes?
We get asked this question a lot! We only sell costumes, for two reasons:
1) We believe that owning a brand-new costume is better than hiring :)
2) We have access to great suppliers, which means you can buy costumes at
super competitive and affordable prices, and you don’t have to hand them back!
Do you have a shop I can visit? Do you allow pick-ups?
You are currently visiting our shop – costumesupercentre.com.au
Unfortunately, we do not have a physical store for you to try on costumes or click to collect, but we do have a great returns policy if you’re not totally happy.
Can I pay extra to have Express Shipping?
If your order is placed before 1pm AEST Monday to Friday in most metropolitan areas, your parcel will arrive the following day as we use the fastest service possible. However, we do not have an express post facility with 100% guaranteed next day delivery. At Costume Super Centre, we are proud of our super-fast turn-around times for your order – please read on... :)
When will I receive my order?
We offer next day delivery for all orders placed before 1pm AEST Monday to Friday, excluding WA and NT locations which have a 2-3 day turn around. If your order is super big or bulky, we may need an extra day as well. The average processing and delivery time for orders is under 3 days but for more information on this or to check your estimated delivery time using your post code, please check our shipping page.
Do you ship to New Zealand?
We don’t currently ship to NZ, but our good friends at Costume World carry the same range, with similar prices and guarantees on delivery time, shipping costs and so forth. Please visit their website at www.costumeworld.co.nz and they’ll be able to assist you will all your costume needs.
Do you have Laybuy or Afterpay?
We're working on it :) Watch this space.
I'm not sure which size I am?
That’s OK. Our costumes come from various suppliers, so each costume can fit
differently. You’ll see an image of a size chart corresponding to each costume,
available in the product description section.
Can I get a refund if my costume is not suitable?
As long as your costume meets the requirements of our Returns Policy, then 100% YES! We offer 30 Day Returns & Exchanges. Just email us at
email@example.com to get things started. We'll be in touch within one working day.
Can I exchange my costume for a larger or smaller size?
We do not offer an exchange service – however we are happy to assist you in getting your correct size. Simply place another online order in the size you require, then email us at firstname.lastname@example.org let us know you’d like to return your original item. We will then process a refund for your original item/s once it’s been returned to us and meets the returns criteria.
Is there someone I can chat to?
Absolutely! We love helping customers with costumes and dress up ideas. Our
Customer Service Team is ready to help. Give us a call on 03 9008 7244 during
regular business hours.