Returns

General Product Returns - Australia

Costumes may only be returned, if they are unworn and in new condition with original packaging within ten (10) days of receipt. The return shipping fee of $9.95 will be deducted from the value of your returned item(s) when we process your credit.

If an order is returned to sender as the address is undeliverable or the customer has refused delivery, a $15.00 fee will be assessed to the merchandise total of the returned items. The original shipping costs will not be refunded.

You may also choose your own shipping method to send us your Product Returns. However, we strongly suggest that you choose a shipping method that includes the ability to track your order. We will not be held responsible for crediting your account if you cannot verify receipt of the Product Return.

All costs associated with shipping Product Returns are at the expense of the customer and are non-refundable. Once your package has been received and inspected, a credit will be issued to you for the price of the item(s) being returned. If your order was placed with a check or money order, you will receive a check.

The following accessories may only be returned if in unopened and in factory sealed packages: (including, but not limited to) make-up, hats, wigs, beards, moustaches, eyebrows, eyelashes or any other artificial hair item, teeth, undergarments including stockings, noses, CDs and video tapes. These products are NOT returnable if the package or box/bag is not factory sealed.

Returning Shoes: All shoes that are returned must be unmarked (without scuffs), unused and in new condition.

Special Order Items(including personalised party supplies) and all Mascot Costumes are not returnable.

 

Send returns to:
Costume Returns