General Product Returns - Australia
Items may only be returned, if they are unworn and in new condition with original packaging within fourteen (14) days of receipt.
You will need to choose your own shipping method to send us your Product Returns. However, we strongly suggest that you choose a shipping method that includes the ability to track your order. We will not be held responsible for crediting your account if you cannot verify receipt of the Product Return.
All costs associated with shipping Product Returns are at the expense of the customer and are non-refundable. Once your package has been received and inspected, a credit will be issued to you for the price of the item(s) being returned.
Please note the following items are excluded from our 'change of mind' returns policy:
- Sale or Clearance Items
- Highest Heel Products
- Inflatable & Piggyback/Ride-On Costumes
- Decor items including Candy Bowls & Wall Breakers
- Make-up, hats, wigs, beards, moustaches, eyebrows, eyelashes or any other artificial hair item
- Teeth, noses, or any other prosthetic item
- Undergarments including stockings
- CDs, DVDs and Video Tapes.
Returning Shoes: All shoes that are returned must be unmarked (without scuffs), unused and in new condition.
Please email or call for the return shipping address.